Privacy Policy

Privacy Policy

Effective from 6 August 2020


Olympus Spa is committed to protecting your privacy and any Personal Information we collect, and will at all times act in compliance with the Privacy Act 1988 (Cth). Unless you provide consent to do otherwise, Olympus Spa will only collect and use Personal Information as set out in this Privacy Policy.


In this Privacy Policy:

  • “Olympus Spa” means Olympus Spa trading as Olympus Spa and any subsidiaries and affiliates.
  • “Personal Information” means some or all of the following: your name, contact details, date of birth, emergency contact details, bank account and/or credit card details, other identification details, transaction history, service and treatment details, identification photograph and other sensitive information such as medical history or health details.

Collection of Personal Information

Olympus Spa may collect your Personal Information in connection with you:

  • Using this website and any other websites operated by Olympus Spa;
  • Attending any Olympus Spa physical premises;
  • Purchasing any Olympus Spa product, service or treatment;
  • Downloading or using of any Olympus Spa mobile application;
  • Using any Olympus Spa social media account;
  • Providing feedback or reviews of Olympus Spa;
  • Entering any competition or promotion conducted by Olympus Spa;
  • Subscribing to any database, newsletter, email list of Olympus Spa;
  • Requesting information or assistance from Olympus Spa; and/or
  • Contacting Olympus Spa in person, via telephone, email, instant message, SMS or social media.

If you provide Olympus Spa with the Personal Information of another person, you expressly represent and warrant that you have the consent of that person to provide their Personal Information to Olympus Spa, and you indemnify Olympus Spa against any claim or liability in respect of that Personal Information. You must also inform that person that you have provided their Personal Information to Olympus Spa and that we may use and disclose their Personal Information in accordance with this Privacy Policy.

Cookies and tracking technologies

Olympus Spa uses tracking technologies such as cookies or web beacons to improve the user experience of our website and to personalize content and ads, provide social media features and to analyze our traffic. In doing this, Olympus Spa may automatically record details about any computer used to access the website such as the date and time of access, the IP address, domain name, and details of the information accessed. It is possible to set the browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services provided by Olympus Spa’s website.

Using and Disclosing your Personal Information

Olympus Spa will use your Personal Information for the following main purposes:

  • To provide facilities, memberships, products, and/or services that you have requested, and to fulfil obligations under any other agreement between you and Olympus Spa;
  • To manage your relationship with Olympus Spa and provide you with information about facilities, memberships, products, services and/or special offers;
  • To develop, enhance, market, sell or otherwise provide information, products or services;
  • To obtain your opinions or comments about facilities, memberships, products, and/or services;
  • To improve our facilities, memberships, products, services and/or special offers; and/or
  • To record data for marketing analysis.

Olympus Spa may engage other companies or service providers to assist in providing our services, including (but not limited to) marketing, market research, mail-house services, hosting and product development services, analysis of client lists and/ or consulting services. These third parties may have access to personal information that is needed to perform their specific function, but cannot use that information for other purposes.

Personal Information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Olympus Spa, its employees, or any member of the public, or to lessen a serious threat to a person’s health or safety.

Contact by Olympus Spa

Olympus Spa does not send marketing communications without obtaining prior consent. If you have received communication from Olympus Spa that you do not wish to receive, you may remove your name from the marketing database by completing the ‘opt out’ link provided in the communication or submitting a written request through the ‘Contact Us’ form on

Information Security

Olympus Spa takes all reasonable steps to keep Personal Information secure, accurate and up to date. The Personal Information is stored on secure servers if in digital format, or in locked areas if in hardcopy format. Olympus Spa employees and data processors are obliged to respect the confidentiality of any Personal Information held by Olympus Spa.

Changes to this Privacy Policy

Olympus Spa may need to change or update its Privacy Policy, and reserves the right to do this at any time. We may notify you about changes to this Privacy Policy by posting an updated version on our website.

Access to your Personal Information

You may request access at any time to your Personal Information by submitting a written request through the ‘Contact Us’ form on A request may be made to delete or amend Personal Information, and all reasonable steps to comply with the request will be made, except where it is required for legal reasons, which includes but is not limited to the proper maintenance of medical and health records.

Retention of your Personal information

Your Personal Information will be retained by Olympus Spa in accordance with applicable laws. Olympus Spa will also take reasonable steps to destroy or permanently de-identify Personal Information it holds if it is no longer needed for business purposes.

Problems, Queries or Complaints

For further information regarding this Privacy Policy or the collection, storage or use of your Personal Information by Olympus Spa, please contact us through the ‘Contact Us’ form on We will investigate any complaints received in writing and do our best to resolve them as soon as possible. If you are not satisfied with the result of your complaint to us, you can refer your complaint to: